Customer Service

Do you ship to my country?

Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?

Shipping within the USA

• Shipping to any part of the USA is a flat rate of $9.00
• Once the order is received goods will be shipped within 48 hours as long as goods are in stock (in the rare instance they are not in stock we will inform you within the 48hours of this offering you a refund or exchange).
• Once shipped, goods will take 2-5 days to reach you.
• Goods are not shipped over Saturday, Sunday or public holidays.
• Orders paid by Paypal cannot be shipped until payment has been cleared.
• We cannot deliver goods to a PO Box.

International Shipping

• Shipping outside of the USA is a flat rate of $20.00
• All goods shipped outside of the USA are shipped as fully insured registered mail requiring a signature.
• Once the order is received goods will be shipped within 48 hours as long as goods are in stock (in the rare instance they are not in stock we will inform you within the 48hours of this offering a refund or exchange).
• Once shipped, goods will take 1-2 weeks to reach you but due to each countries customs procedures this time will vary. We are unfortunately not responsible for any delays.
• Shipping includes freight only and JulianneBoutique.com is not responsible for paying any additional customs charges such as duties, tariffs and taxes. The correct amount of the currency the goods were paid in will be quoted for each order. Customers are responsible for researching the applicable customs charges as JulianneBoutique.com cannot make a false customs declaration when shipping international orders.
• Goods are not shipped over Saturday, Sunday or public holidays.
• Orders paid by Paypal cannot be shipped until payment has been cleared.
• We cannot deliver goods to a PO box.

What is the return policy?

• Products can be returned within 14 days of receipt of goods for a full refund or exchange.
• For returns, please email us prior to returning and we will provide a returns number, please provide the reason for return, order number, Name, Email address, Phone number
• Please allow up to 10 working days for us to receive the goods, once we have checked off the goods we will process the refund.
• With Returns, we will refund our postage costs to ship to you, but we do not refund your postage costs to return the item to us.
• We cannot take responsibility for items lost without proof of postage and the parcel will be your own responsibility until it reaches us.
• Goods must have tags attached and must be in a saleable condition for a return to be accepted.
• A refund will only occur once returned goods have been received by JulianneBoutique.com in a saleable condition (excluding faulty goods). So please ensure that goods are securely packaged and for jewellery items please pack in suitable packaging so they are not damaged in the post.